Change of Mind
We do not offer refunds or exchanges for change of mind. All sales are final once an order is confirmed, except as outlined in this section or as required by Australian Consumer Law.
Faulty, Damaged, or Incorrectly Described Items
If you receive an item that is:
• Faulty or damaged upon arrival;
• Materially different from its description or images on our website;
• The wrong item entirely,
you are entitled to a remedy under Australian Consumer Law. Please contact us at customer.initialau@gmail.com within 5 business days of delivery and include your order number, a description of the issue, and supporting photos.
Inauthentic Items
If you believe an item you have received is not authentic. Do not wear, use, or alter the item and contact us immediately.
Return Conditions
Where a return is approved, items must be returned:
• In their original, unaltered condition;
• With all original packaging, tags, and accessories;
• Within 10 business days of the return being approved by our team.
We reserve the right to refuse returns that do not meet these conditions.
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days of us receiving and inspecting the returned item. We will notify you by email once your refund has been processed.