This website is operated by InitialAu. Throughout the site, the terms “we”, “us” and “our” refer to InitialAu.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use” or “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, customers, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to our store are also subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
General
By using our website or purchasing from InitialAu, you agree to these Terms & Conditions. We may update these terms at any time, and continued use of the site means you accept any changes.
Any misuse of the website, illegal activity, or harmful actions such as spreading viruses or fraudulent behavior may result in termination of access to our services.
Products & Orders
All products sold by InitialAu are represented as 100% authentic. Sneakers, trading cards, and collectibles are checked by our team before dispatch. If an item is proven to be inauthentic, you are entitled to a full refund in line with our Returns Policy and Australian Consumer Law.
Product colours, sizing, and condition descriptions are provided as accurately as possible, but slight variations may occur. We reserve the right to limit, refuse, or cancel orders at our discretion, including orders that appear fraudulent, automated, or intended for unfair resale practices.
Pricing & Availability
Prices and product availability may change without notice. Some products may be online-exclusive or available in limited quantities. We may update, discontinue, or modify products and services at any time without liability.
While we aim to keep all website information accurate and up to date, occasional errors in pricing, descriptions, or stock levels may occur. We reserve the right to correct these errors or cancel affected orders if necessary.
Liability & Legal
All products and services are provided “as is” to the extent permitted by law. InitialAu is not responsible for indirect losses, delays, or damages caused by the use of our website or services, except where required under Australian Consumer Law.
These Terms are governed by the laws of Australia. Any disputes should first be raised with us directly at customer.initialau@gmail.com so we can attempt to resolve the issue before legal action is taken.